The trick to that is if you can’t do what they asked, come back and say “Here’s the effort I made, and I’m sorry, but here’s why your request still can’t happen.” This works like a charm. When I was doing computer retail, I would literally have people *thank* me for telling them I couldn’t replace their computer.

Maybe once upon a time people memorized cookbooks, but in the age of Google you’ll never have to remember the difference between a julienne and a chiffonade. Or what temp an oven should be.

Everything I know about service, I learned from waitressing. Here is what my boss told me the first day: smile, ask them what they want, and tell them you’ll see what you can do. It’s really pretty easy. All else is fluff and formality…

Learning a new kitchen is always a challenge.

And next time you *will* get flogged.

Good to see you again, axe .